Резюме: Chief operating officer (Україна)

Досвід роботи

• Service Delivery Manager EPAM Systems, Inc <p dir="ltr"><strong>V<strong>arious projects, the most notable ones below:</strong></strong></p>
  <p dir="ltr"><strong><strong></strong><br /></strong></p>
  <p dir="ltr"><strong> Migration of selected UA universities’ infrastructure components to AWS </strong> </p>
  <ul><li dir="ltr"><p dir="ltr">Managed the migration of selected on-premises infrastructure for 26 universities to AWS, mainly using Lift-and-Shift strategies with various migration scenarios. The scenarios varied from backup/hot stand-by configurations to full-scale infrastructure deployments across departments.</p></li><li dir="ltr"><p dir="ltr">Developed and implemented support processes. The processes were based on ITIL support/Kanban, along with core FinOps practices, such as Showback reporting/Budgeting/Cost anomaly detection, infrastructure monitoring, access control, and security. This resulted in numerous quality improvements, such as zero lost requests, no overspending, etc.</p></li><li dir="ltr"><p dir="ltr">Directed post-migration infrastructure optimization, achieving a 70% cost reduction while improving infrastructure efficiency. E.g., for one university this decreased students’ sign-in time from 600-900 to 5-10 seconds.</p></li><li dir="ltr"><p dir="ltr">Negotiated and supervised service agreements, UA gov tenders procurement, payments, and sponsorship search with universities and partners.</p></li><li dir="ltr"><p dir="ltr">Mentored eight junior team members, helping them to get AWS Solution Architect certification.</p></li></ul>
  <p dir="ltr"><strong> Confidential Projects - NDA </strong> </p>
  <ul><li dir="ltr"><p dir="ltr">Conducted service delivery consultations and supervised teams on projects related to GovTech, MDTU, and security of UA government sites (Scrum/Kanban).</p></li></ul>
• Founder &amp; CEO KhG <p><strong>(part time - discontinued due to the war)</strong></p>
  <ul><li dir="ltr"><p dir="ltr">Assembled a team of consults, using my reputation only.</p></li><li dir="ltr"><p dir="ltr">Represented the company at public events and engaged with industry leaders.</p></li><li dir="ltr"><p dir="ltr">Identified potential clients and initiated negotiations, including discussions with the UA IT Association.</p></li><li dir="ltr"><p dir="ltr">Nearly secured the first client—finalizing scope and pricing—before operations were disrupted.</p></li></ul>
• Technical Support General Manager Namecheap Inc <ul><li dir="ltr"><p dir="ltr">Designed and implemented team KPIs.</p></li><li dir="ltr"><p dir="ltr">Fostered teamwork culture, reducing staff turnover by ~70%, and increasing morale.</p></li><li dir="ltr"><p dir="ltr">Established Quality Assurance workflows, cutting errors by ~50%.</p></li><li dir="ltr"><p dir="ltr">Established a streamlined interview, training, and onboarding process for internal promotions, transitioning from trainer-led sessions to self-preparation, cutting hiring time from 2–3 months to 2 weeks.</p></li><li dir="ltr"><p dir="ltr">Implemented a continuous improvement process (4 Disciplines of Execution), reducing request wait times by 200% and improving overall service quality.</p></li><li dir="ltr"><p dir="ltr">Initiated and led the development of a support bot and utilities, automating 50-70% of Tier 1 requests and cutting staff workload in half.</p></li><li dir="ltr"><p dir="ltr">Strengthened interdepartmental relationships, reducing conflicts by ~80% and fostering a more rational resolution approach.</p></li><li dir="ltr"><p dir="ltr">Led the VPS/dedicated server plan redesign, aligning it with ITIL request types to improve service efficiency.</p></li><li dir="ltr"><p dir="ltr">Mentored and grew the successor for my position.</p></li></ul>
• Chief Operating Officer YourServerAdmin.com <ul><li dir="ltr"><p dir="ltr">Designed and developed Services Portfolio and SLAs from scratch, preparing them for sales, resulting in a 5-7% increase in new contracts and a 20-30% reduction in quality claims with existing clients.</p></li><li dir="ltr"><p dir="ltr">Implemented ITILv2 processes, establishing a foundation for continuous improvements.</p></li><li dir="ltr"><p dir="ltr">Transformed team culture, boosting morale and shifting the mindset to a business-oriented approach, turning a disorganized group into a cohesive team.</p></li><li dir="ltr"><p dir="ltr">Improved client perceptions, reducing negative feedback from 5-7 negative reviews to 1-5 positive ones weekly, with additional positive testimonials.</p></li><li dir="ltr"><p dir="ltr">Guided pre-sales, sales, negotiations, and hiring processes to align with business objectives.</p></li><li dir="ltr"><p dir="ltr">Managed the company's cash flow, payroll, and scheduling to ensure operational efficiency.</p></li><li dir="ltr"><p dir="ltr">Increased profit through consistent upselling to existing clients over several years.</p></li><li dir="ltr"><p dir="ltr">Took over a large and angry client who was prejudiced against the company. Handled negotiation, planned, organized, and controlled handover of 200+ servers. Made the client a loyal one. </p></li><li dir="ltr"><p dir="ltr">Delivered key projects, like billing platform migrations for ~20k users and various smaller infrastructure migrations.</p></li></ul>
• COO deputy YourServerAdmin.com <ul><li dir="ltr"><p dir="ltr">Managed and worked with diverse teams, enhancing communication and problem-solving.</p></li><li dir="ltr"><p dir="ltr">Contributed to pre-sales and sales processes, driving successful deals and revenue growth.</p></li><li dir="ltr"><p dir="ltr">Led organizational changes and client projects using PRINCE2 and DSDM, ensuring efficient execution and stakeholder alignment.</p></li></ul>
• System Engineer/System Engineer Team manager YourServerAdmin.com <p dir="ltr"><strong>System Administration/SRE, Team leadership</strong></p>
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