Резюме: Teacher, Dietician (Україна)

Досвід роботи

• customer support manager IQ Option Software

  Customer support specialist- IQ Option Software-Remote position

  September 2018 - December 2019

  Answering incoming chats, tickets, and emails from English-speaking users.

  Assisting customers and resolving any issues related to company services.

  Asking people from other departments for assistance if you realize you aren't able to resolve the issue on your own.

  Stand at the frontline for technical support

  Face all kinds of questions from the store clients over the live chat, Help Desk, and phone

  Gather required information from clients and escalate issues to other internal resources according to the predefined process as required

  Create and maintain documentation of modules.

• Dispatcher Global Express Company

  Dispatcher-Global Express Company-Kiev, Ukraine.

  February 2017 - September 2018

  -Ensuring a smooth and timely freight process flow.

  -Ensuring accurate and timely data entry into our operational system.

  -Tracking and Tracing domestic (US) shipments.

  - Ensuring the delivery of freight and timely clearance when applicable.

  -Assisting in loading/unloading trucks, ability or

  - Interacting with customers and arranging their shipments to meet customers’ service standards.

  - Contributing and maintaining good relationships with suppliers. - Meet compliance at all times.

  - Network communications, timely responses to emails and requests.

• Sales/Project Manager Capital Global financial Company

  Sales/Project Manager for Capital Global financial Company- Kiev, Ukraine.

  March 2016 - January 2017

  Answering Calls, Taking Messages And Handling Correspondence

  Maintaining Diaries And Arranging Appointments

  Typing, Preparing And Collating Reports

  Filing

  Organizing And Servicing Meetings (Producing Agendas And Taking Minutes)

  Managing Databases

  Prioritizing Workloads

  Implementing New Procedures And Administrative Systems