Резюме: Customer support manager (Україна)

Досвід роботи

<p>YURIY BORETSKYY</p><p>Date of birth: 23 March 1992</p><p>Address: Lviv, Symona Petliury Street,12</p><p><br></p><p>Education</p><p>2008 – 2013 Lviv Academy of Commerce</p><p> Master’s degree in economics</p><p>Work Experience </p><p>Zoom Support</p><p> technical support representative </p><p><br> • - Main responsibilities (Support and provide world-class customer service via Phone , Identify and assess customers' needs to achieve satisfaction , resolve customer complaints , troubleshoot software – related issues on Windows )</p><p>Ukrtelecom</p><p>Technical Support Specialist</p><p>• - Position (technical support specialist)</p><p>• - Main responsibilities (Support and provide customer service via Phone , resolve customer complaints , troubleshoot internet – related issues )</p><p>Skills</p><ul><li>- Windows OS (advanced user)</li></ul><p>- Peripheral devices configuring</p><ul><li>- Linux experience .</li> <li>. Terminal(bash) , writing simple scripts .</li> <li>- Networking principles, OSI model understanding .</li> <li>- Fluent English </li></ul>