Резюме: Support agent (Україна)

Досвід роботи

<p><strong>FIRST NAME / SURNAME  Rabai Choukri</strong><br /></p>
<p><strong>NATIONALITY  </strong><strong>Moroccan</strong><br /></p>
<p><strong>DATE OF BIRTH 01.01.2001</strong></p>
<p><strong>
GENDER Male</strong></p>
<p><strong>DESIRED POSITION </strong> <br /></p>
<p>Support Agent</p>
<p></p>
<p>Work Experience
</p>
<p><strong>DATES
POSITION
</strong></p>
<p><strong>RESPONSIBILITIES
</strong></p>
<p> </p>
<p> </p>
<p>Choukri Rabai
<br />  </p>
<p>Support Agent
</p>
<p>March 2020 - October 2020
Support Manager
</p>
<ul><li>
<p>resolution of customer complaints, applying
effective negotiation techniques;
</p>
</li>
<li>
<p>troubleshooting of technical–related issues with
the software, applying internal tools;
</p>
</li>
<li>
<p>provision of customers with information on
resolving issues themselves;
</p>
</li>
<li>
<p>maintaining accurate log entries of requests with
fault details and contact information.
</p>
</li>
</ul><p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>Curriculum vitae
Education and Training<br /></p>
<p><strong>DATES
</strong></p>
<p><strong>TRAINING
</strong></p>
<p>Skills and Competences
</p>
<p><strong><br /></strong></p>
<p><strong>LANGUAGE SPOKEN
</strong></p>
<p><strong>SKILLS
</strong></p>
<p> </p>
<p> </p>
<p>2019 - present
Medical Student;
Dentistry<br />
ZSMU
</p>
<p>Certificate of knowledge of French Language
(upon request)
</p>
<p>Arabic
French
English
Russian
Ukrainian
</p>
<p>• Excellent mastery of the French language;
</p>
<p>• Communication Skills;
• Fast Learner;<br />
• Troubleshooting Skills;
• Detail Oriented;
</p>
<p>• Windows, macOS, iOS, Android, Excel, Microsoft
Office.
</p>