Резюме: Customer support engineer, Routing engineer (Україна)

Досвід роботи

• Customer Support Engineer, Routing Engineer Platinum Services Telecommunication LTD. <p>• Voice and SMS traffic routing (Routing studio, Arptel)<br />• Trouble tickets control and resolution<br />• Technical Support of Sales Team (Plan.io), Customer Support<br />• Route testing (ArpTel, TestMySMS)<br />• Monitoring of main KPI Indicators, route quality analyzing (Summary, Homer, Wireshark, Billing studio)<br />• Traffic quality control<br />• Profit evaluation<br />• Troubleshooting<br />• SMS Rates uploading (Alaris)</p>
• Head of SMS Department Platinum Services Telecommunication LTD. <p>I am responsible for driving the strategy of the department while managing both day-to-day operations (interconnect process, sending and uploading prices, routing and monitoring of traffic, routes testing, traffic margin correction, trouble tickets control, customer and manager support, troubleshooting, creating a weekly TOP Offers and monthly financial reports) and the development of the Sales Team (training managers, creating work instructions, tracking and adjusting work performance, reports checking).<br />After 1 year of my work, the company's profit has doubled. Despite my low level of spoken English, I was able to train English spoken managers quickly and efficiently on new tasks and processes and optimize their work.</p>
• Customer Support Engineer, Routing Engineer VR Telecom <p>• Voice traffic routing (MVTS)<br />• Trouble tickets control and resolution (OTRS)<br />• Technical Support of Sales Team, Customer Support<br />• Route testing (5G Vision, ArpTel, iTest)<br />• Monitoring of main KPI Indicators, route quality analyzing (5G Vision)<br />• Traffic quality control (5G Vision)<br />• Profit evaluation<br />• Troubleshooting (MVTS)</p>