Резюме: Customer support manager (Україна)

Досвід роботи

<p><strong>Personal information:</strong></p>
<ul><li>Date of birth: December 6,1995</li><li>Address: 8 Roman Shuhevych street,Novoyavorivsk</li><li>Phone number:</li></ul><p><br /></p>
<p><strong>Education:</strong></p><ul><li> Ivan Franko National University of Lviv</li></ul><p>Years of study: 2013 – 2018</p>
<p> Specialty: “Philology”, “Teacher of English and Spanish Languages and Literature”</p>
<p> Degree: Master</p>
<ul><li>Special course certificate “English language” (“Scientific and Technical translation”) </li></ul><p> September 2011-May 2013</p>
<p><strong><br /></strong></p>
<p><strong>Work Experience:</strong></p>
<p><strong><br /></strong></p>
<p>Customer Support Specialist in WOW 24/7 company </p><p> May 2019 - July 2019</p>
<p> Responsibilities:</p>
<p> -providing customer support via e-mails;</p>
<p> -following communication procedures and guidelines;</p>
<p> -learning the details of supported products;</p>
<p> -ability to work with Zendesk support (ticketing system)</p>
<p><br /></p>
<p>English tutor</p><p>September 2016 till now</p>
<ul><li>Intent Solution Group </li></ul><p>June 2020 – July 2022</p>
<p>Responsibilities:</p>
<p>-supporting online conferences using Zoom platform and others;</p>
<p>-filling client platform with branded content;</p>
<p>-helping clients create and finalize video presentations;</p>
<p>-livestream practice using OBS</p>
<p>-moderator’s skills (managing online group meetings);</p>
<p>-ability to work with Zoom,Webex,MS Teams,Google Sheets,Lasso,Slack,Click and Microsoft Office 365</p>
<p>-ability to conduct hybrid conferences;</p>
<p>-ability to conduct webinars;</p>
<p>-providing customers with high quality service</p>
<p><strong><br /></strong></p>
<p><strong>Foreign languages:</strong></p><ul><li>Mother tongue:</li></ul><p>Ukrainian</p>
<ul><li>English – upper intermediate ;</li><li>Spanish – beginner;</li></ul><p><strong>Personal skills:</strong></p>
<ul><li>Organizational skills, communication skills, flexibility </li><li>Responsibility, quick learning</li></ul><p><strong>Additional information:</strong></p>
<ul><li>Computer knowledge: MS Office 365</li><li> Ability to works with CMS (Zoho People)</li></ul>