Резюме: Керівник служби контролю якості (Україна)

Досвід роботи

<p>Experience</p>
<p></p>
<p><strong>International Company (IT)</strong></p>
<p>Chief Delivery Officer, PM</p>
<p>з 02.2023 по нині (1 рік 2 місяці)<br /></p>
<p>Management of the software development and PM department.<br />
Implementation of the project management system.<br />
Development of educational materials and training of the company's employees in the use of the project management system.</p>
<p></p>
<p><strong>FOP </strong></p>
<p>Founder and owner</p>
<p>з 07.2007 по нині (16 років 9 місяців)<br />
FOP Grusha Oleksandr, Київ (IT)</p>
<p>- Creation, testing and implementation of the employee survey system for Customer Life.<br />
- Installation, configuration and user support of the Youth festival.<br />
- Creation, testing, support and filling of sats for a company dealing with products for health, beauty and longevity.<br />
- User support for a company involved in personnel management and candidate search.<br />
- Repair, adjustment and configuration of customers' equipment.</p>
<p><strong><br /></strong></p>
<p><strong>SNT Ukraine, Київ (IT)</strong></p>
<p>Head of the Quality Control Department</p>
<p>з 05.2006 по нині (17 років 11 місяців)<br /></p>
<p>? Management of the quality of services provided to clients. Control over compliance with a high level of service quality.<br />
? Monitoring compliance with SLA.<br />
? Active participation in international audits with vendors to support the status of good partnership.<br />
? Search for existing errors and programming in the system for registering customer appeals ? Terrasoft Service Desk.<br />
? Development and implementation in the company of process?oriented approaches to the work of providing services.<br />
? Implementation and management of the Customer Support Service.<br />
? Development of documents according to the requirements of ISO 9001 and ISO 27001 standards.<br />
? Certification and recertification for compliance with ISO?9001 and ISO?27001 statuses.<br />
? Participation in projects for testing software products and services for customers.<br />
? Administration of the company's professional competence center.<br />
? Implementation of customer satisfaction control processes.<br />
? Management of a department of 10 employees.<br />
? Development of employee motivation and encouragement programs.<br />
? Management of IT projects.<br />
? Participation in beta testing of the "Ukrzaliznytsia" mobile application.<br />
? Management of mobile numbers belonging to the company, negotiations on the creation of attractive tariffs with providers of telephony and Internet services.<br /><br /></p>
<p>ACHIEVEMENT<br />
Awarded the "X?mile" award for special contribution to the company.</p>
<p> </p>
<p><strong><br /></strong></p>
<p><strong>AVON Cosmetics Ukraine, Київ (Краса, фітнес, спорт)</strong></p>
<p>System Administrator</p>
<p>з 09.1997 по 05.2006 (8 років 8 місяців)<br /></p>
<p>? Help for users throughout Ukraine.<br />
? Finding errors and fixing them in cash register systems, backup systems.<br />
? Quality control of backup of all company systems.<br />
? Regular implementation and monitoring of the company's computer system recovery procedures.<br />
? User support by phone, chat and remote connection.<br />
? Implementation and administration of servers based on Lotus Domino and MS Exchange.<br />
? Design, implementation and administration of file and terminal servers throughout Ukraine.<br />
? Development and conducting of information technology trainings for the company's employees. In total, more than 350 people were trained.<br />
? Participation in the development of the backup and recovery plan for the company's information systems and services.<br />
? Administration of servers under NOVEL and AIX OS.<br />
? Installation and administration of remote access servers based on Windows OS and Terminal Service.<br />
? Setup and maintenance of video surveillance systems and access control to premises.<br /><br /></p>
<p>ACHIEVEMENT<br />Awarded the distinction "Distinctive award for outstanding achievements and contribution to the company's business.<br />I have several thanks from the management of the company for significant successes in projects.</p>
<p><strong><br /></strong></p>
<p><strong>Eastern European Communications Services LLC, Київ (IT)</strong></p>
<p>LAN Administrator</p>
<p>з 05.1995 по 08.1997 (2 роки 3 місяці)<br /></p>
<p>? Installation, implementation, administration and support of servers, network equipment.<br />
? Installation and configuration of network and equipment.<br />
? Installation and debugging of equipment for remote sending of faxes for the company's clients.<br />
? Testing of equipment and software for remote sending of faxes and faxes.<br />
? Support of employees on technical issues.<br />
? Training of employees in the use of the office suite of programs.<br />
? Testing and implementation of software for diagnosing false testimony during conversation.</p>
<p><strong><br /></strong></p>
<p><strong>Education</strong></p>
<p>National Academy of Internal Affairs of Ukraine</p>
<p>Lawyer, Київ<br />
Вища, з 1998 по 2005 (7 років)</p>
<p>Studied by correspondence.<br />Received a law degree.</p>
<p>Kyiv Polytechnic Institute</p>
<p>Faculty of Electronic Engineering, Engineer, Київ<br />
Вища, з 1987 по 1992 (5 років)</p>
<p>Studied at a full?time residential school.<br />
During his studies, he began to work actively at the department of computer technology.<br />
He created his own company for training people in computer skills and programming.<br />
When writing the Diploma, I used 5 different programming languages.</p>
<p><strong><br /></strong></p>
<p><strong>Additional education and certificates</strong></p>
<p>Training "Fundamentals of leadership and key managerial competencies"</p>
<p>2012</p>
<p>ITIL Foundation</p>
<p>2006</p>
<p>DIYA. Digital education</p>
<p>2019</p>
<p>ISO 27001</p>
<p>ISO 9001<br /></p>
<p><strong><br /></strong></p>
<p><strong>Language </strong></p>
<ul><li>Ukrainian ? Native</li><li>English ? B2</li><li>Russian ? Fluent</li></ul>