Резюме: Product manager (Україна)

Досвід роботи

<p>IAMPM, Product Manager</p>
<p>вер 2022 р. – сер 2023 р. </p>
<p></p><ul><li>attracted more than 20 speakers, and 30 mentors and regularly trained speakers in public speaking;</li><li>improved product line of 5 courses via customer development (70+ customer interviews);</li><li>worked closely with the marketing, sales and support team to increase performance within each team;</li><li>create a product promotion plan (together with the marketing and sales team), track results and adjust actions;</li><li>analyze the market, find out the needs and goals of the audience;</li><li>work through objections, create real differences from competitors and a cool educational experience;</li><li>development of customer acquisition initiatives - video lectures, product demos, simulator, marathons.</li></ul><p>IAMPM, Senior Service Manager</p>
<p>лип 2022 р. – лис 2022 р.</p>
<p></p><ul><li>improving customer service experience, creating engaged customers and facilitating organic growth;</li><li>generate and validate hypotheses for course improvements for clients;</li><li>set up support and customer relations;</li><li>taking ownership of customers issues and following problems through to resolution;</li><li>work with open events: preparation, holding, analysis, improvement;</li><li>improving customer service procedures, policies and standards for your organization or department;</li><li>recruit, mentor and develop junior customer service managers;</li><li>coordinate the work of course curators in assigned domains.</li></ul><p><br /></p>
<p>IAMPM, Study Manager</p>
<p>вер 2021 р. – лип 2022 р.</p>
<p><br /></p><ul><li>Customer Service</li><li>Data Centers</li><li>Management</li><li>Digital Marketing</li><li>Sales</li><li>Information Technology </li></ul>