Резюме: Medical virtual assistant (Україна)

Досвід роботи

• Administrative Virtual Assistant Pseven Medical Centre |Remote <p>? Customer relationship management. ? Online patient booking and appointment reminder. ? Managing patient records and ensuring it is kept up-to-date with medical results at all times using Electronic Medical Records. ? Liaising with the onsite Customer Care Representatives to develop onboarding materials based on frequently asked questions and improving the efficiency by 30%.</p>
• Sales Representative Elhanan ventures limited |Remote <p>Building and maintaining relationships with customers. ? Providing excellent customer service and addressing customer inquiries or concerns ? Conducting pre-sales engagement over the phone ? Collated and updated clients information.</p>
• Digital Telemarketer Teezzor consulting |Remote <p>? Conducted periodic market research and user surveys to identify customer needs. ? Prepared thoroughly detailed reports based on market findings, insights, and gave recommendations based on findings. ? Managed inventory and ensured it was kept up-to-date at all times using Microsoft Excel. ? Systematic arrangement of items at warehouse and ensured all items were stored in good condition for delivery. ? Managed dissatisfied customers by using problem management skills to address issues before escalating to senior management for urgent resolution. ? Reviewed data for errors and made necessary corrections</p>
• Quality Assurance Officer,|Remote Integrated Healthcare limited <p>Led the quality assurance initiatives to ensure that products and services met stringent quality standards within the company. ? Implemented and oversaw comprehensive quality control processes, ensuring the consistent delivery of high-quality products and services. ? Played a pivotal role in establishing and maintaining quality benchmarks, contributing to the enhancement of overall product and service excellence. ? Executed rigorous quality assessments to uphold the company's commitment to meeting and exceeding industry standards for product and service quality</p>